I know that many Elmbridge residents experienced disruption during the strikes on South Western Railway (SWR) in December.
Earlier this year, SWR announced that they will be compensating those who were affected. This was the right thing to do, and a welcome acknowledgement of the disruption faced by Elmbridge commuters. SWR are offering compensation for up to five days of travel to season ticket holders and daily ticket holders who travelled frequently during the strike.
The company has now begun the first phase of this compensation scheme – contacting season ticket holders for whom they hold complete sales records and accurate contact information. This is expected to take several weeks to complete.
In the second phase, all customers who have not already been contacted but travelled with SWR during the strikes will be able to apply for compensation online. This phase will only begin when the first phase has been completed, and SWR have assured me that they will doing all they can to ensure that customers are aware of the scheme. I will provide an update when this second phase begins. In the meantime, SWR have created an online tool for customers to check whether they are eligible for compensation under the scheme. This is available here.
